If you have any problems using Who's Watching Me, first go to the Trapware Support page on Trapware's web site. If it is a common support issue, Trapware will post a detailed explanation of the problem and any solutions available. If after consulting the Trapware Support page you still cannot an answer, please contact Trapware Support via email at support@trapware.com. In order to help you more effectively, in your email to us please provide a detailed explanation of what problem you are having, when this problem occurs, what operating system you are running, etc. We will look into your problem and reply to you as soon as possible.